Cancellation & refund policy

Program/Event Cancellation

  • ACT reserves the right to cancel the International Conference due to low enrollment or other circumstances which would make the event non-viable.
  • If ACT cancels the event, registrants will be offered a full refund. 
  • If the event is rescheduled, ACT will offer registrants the option of receiving a full refund or transferring their registration to the new date.
  • If the event goes virtual, you will be notified by email to allow you to transfer your registration over to the virtual event or cancel your registration fully.

Substitution Requests

  • If you are unable to attend the International Conference, you are welcome to substitute your registration with another member of your organization at no additional cost. You may choose to substitute your registration with someone outside your organization (of equal registration type) for a $50 fee.
  • All requests for substitutions must be received via email at least 3 business days before the event and include the name, job title and email address for the replacement attendee.
  • Changes will become effective on the date of the written confirmation.

Registrant Cancellation Guidelines

We understand that during this unique time, many may have concerns about registering for an event that is months away. To help alleviate some of these concerns, ACT is offering the following refund policy if your plans to attend the International Conference are impacted by COVID related restrictions:
  • All cancellation/refund request received before Thursday, July 7th, 2022 will be fully refunded. All requests must be made in writing and submitted to for approval.
  • Any cancellation made after July 7th, 2022 will receive a 50% refund. If cancellation after July 8th is directly related to a newly imposed COVID related restriction or illness that prevents you from attending, you will be eligible for a full refund by submitting documentation regarding the restriction or illness to ACT with your cancellation request. 
  • Any cancellation made after July 29th, 2022 will not be refunded.
  • No-shows are non-refundable.
  • The registrant is responsible for cancelling any hotel or other travel related reservations.
  • Refunds will be credited back to the original payment method.  Refunds may not be issued until after the event date.
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